𝗦𝗧𝗘𝗣 𝟭: Apply for Ongoing Discounts (MSD) Best for: Seniors and Low-Income households looking for permanent bill reduction.

◈ Program: MSD EWRAP & Senior Discount

◈ The Offer: 30% reduction on monthly wastewater charges.

◈ How: Call 502-540-6000 or apply at LouisvilleMSD.org/PayMyBill. ✔ Qualifiers: Seniors 65+ (Income < $40k) or households at/below 175% of the poverty line.

𝗦𝗧𝗘𝗣 𝟮: Set Up a Payment Plan (Drops of Kindness) Best for: Avoiding shut-off by breaking a large balance into smaller monthly payments.

◈ Program: Drops of Kindness

◈ The Offer: Interest-free customized payment arrangements.

◈ How: Call 502-583-6610 or visit DropsofKindness.com.

✔ Mission: "Everyone should have access to clean, high-quality drinking water... we want to make it easier for customers to pay their bill and alleviate stress."

𝗦𝗧𝗘𝗣 𝟯: Get Emergency Cash Aid (Neighborhood Ministries) Best for: Immediate crisis help. You must contact the agency assigned to your neighborhood.

➤ 𝗪𝗘𝗦𝗧 𝗘𝗡𝗗 / 𝗣𝗢𝗥𝗧𝗟𝗔𝗡𝗗 / 𝗥𝗨𝗦𝗦𝗘𝗟𝗟

◈ Sister Visitor Center: 502-776-0155

• Mission: "Providing emergency financial assistance with dignity and compassion to those west of 9th Street."

➤ 𝗪𝗘𝗦𝗧 𝗟𝗢𝗨𝗜𝗦𝗩𝗜𝗟𝗟𝗘 / 𝗔𝗟𝗚𝗢𝗡𝗤𝗨𝗜𝗡 / 𝗖𝗛𝗜𝗖𝗞𝗔𝗦𝗔𝗪

◈ West Louisville Community Ministries: 502-778-2815

• Mission: "To prevent vulnerable families from slipping deeper into cycles of homelessness and poverty."

➤ 𝗗𝗢𝗪𝗡𝗧𝗢𝗪𝗡 / 𝗖𝗘𝗡𝗧𝗥𝗔𝗟 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗗𝗜𝗦𝗧𝗥𝗜𝗖𝗧

◈ Central Louisville Community Ministries: 502-587-1999

• Mission: "Providing a safety net of emergency assistance for basic human needs."

➤ 𝗦𝗛𝗜𝗩𝗘𝗟𝗬

◈ Shively Area Ministries: 502-447-4330

• Mission: "To respond in the spirit of Christ to persons in poverty and crisis."

➤ 𝗦𝗧. 𝗠𝗔𝗧𝗧𝗛𝗘𝗪𝗦 / 𝗕𝗘𝗥𝗥𝗬𝗧𝗢𝗪𝗡

◈ St. Matthews Area Ministries: 502-893-0205

◈ Eastern Area Community Ministries: 502-426-2824

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➤ 𝗪𝗛𝗔𝗧 𝗧𝗢 𝗗𝗢 𝗜𝗙 𝗪𝗔𝗧𝗘𝗥 𝗜𝗦 𝗔𝗟𝗥𝗘𝗔𝗗𝗬 𝗢𝗙𝗙

Pay the Full Balance plus a $45 reconnection fee. Call 502-583-6610 to request restoration. Turn OFF your main indoor water valve. If water flows during the turn-on attempt, the technician will shut it off again for safety.

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➤ 𝗔𝗣𝗣𝗟𝗜𝗖𝗔𝗧𝗜𝗢𝗡 𝗖𝗛𝗘𝗖𝗞𝗟𝗜𝗦𝗧

✔ Photo ID for all adults.

✔ 10-digit Water Bill (all pages).

✔ Income Proof (Pay stubs or Social Security letters).

✔ Disconnect Notice (if you have one).